Details

  • Video Length:8:09
  • Published:1 February 2017
  • Module Location: Functions > IVR

Text Tutorial

The QuBe IVR module is used for callers to dial an option from the list available

System Usage

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  • Click the Create IVR button
  • IVR Name
    • Create a name for the IVR
  • Description
    • This is optional, to help identify the IVR
  • Allow Direct Dial
    • Select YES or NO to enable direct dial. If YES is selected, caller will have ability to dial an extension directly without using the IVR options
  • IVR Extension
    • Assign an extension to the IVR to allow internal access
  • Announcement
    • Choose the greeting to play when a caller reaches the IVR
  • Timeout
    • The number of seconds the PBX should wait without input before moving to the timeout destination
  • Timeout Digits
    • The number of seconds the PBX should wait between keypresses before assuming timeout
  • Invalid Retries
    • The number of times the caller can retry input after entering an invalid entry
  • Invalid Retry Recording
    • The recording to be played after an invalid entry
  • Append Announcement to Invalid
    • Select YES or NO to repeat the IVR announcement after invalid input. If YES the system will play the IVR announcement after the invalid retry recording.
  • Return on Invalid
    • Select YES or NO to return caller to previous parent menu. Only if caller has entered a sub-IVR
  • Invalid Recording
    • Recording to be played when invalid retries are exceeded
  • Invalid Destination
    • Type of destination to send calls if invalid retries are exceeded
  • Destination
    • Specific destination to send calls if invalid retries are exceeded
  • Timeout Retries
    • The amount of times the caller is able to timeout before call is sent to timeout destination
  • Timeout Retry Recording
    • The recording to play when a caller exceeds the limit set in timeout
  • Append Announcement to Timeout
    • Select YES or NO to repeat the IVR announcement after timeout. If YES the system will play the IVR announcement after the timeout recording.
  • Return on Timeout
    • Select YES or NO to return caller to previous parent menu. Only if caller has entered a sub-IVR
  • Timeout Recording
    • Recording to be played when timeout limit exceeded
  • Timeout Destination
    • Type of destination to send calls if timeout limit is exceeded
  • Destination
    • Specific destination to send calls if timeout limit is exceeded
  • IVR Entries
    • Select entries one-by-one to add to the IVR menu
  • Visualize
    • After the IVR is created you can view the entire call flow using the visualize button
  • Click the Submit button to save configuration
IVR Module Screen